General information 27

• Free trials of digital products
• Payment methods
• What discounts do you offer?
• Tax-exempt orders
• What is your return policy?

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New orders 5

• Do you accept purchase orders for payment?
• Can I place an order by phone?
• I just placed an order. How do I know if it went through?
• Request a quote before placing an order
• How do I get the first-year discount on a subscription?

Existing orders 12

• What is the status of my order?
• Need a copy of a receipt or invoice
• Getting sales tax removed for tax-exempt organizations
• Credit card auto renewals
• What is this charge on my credit card statement?

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College bookstores 3

• Information for college bookstores
• College bookstore shipping options
• Follett bookstore information